Faithful RV

Faithful RV

Privacy Policy

Last Updated: October 2023

By using our services or accessing our website, you acknowledge that you have read and understood the following.

Thank you for choosing Faithful RV for your RV repair needs. At Faithful RV, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we gather from our customers. By using our services or accessing our website, you agree to the terms and practices described in this Privacy Policy.

  1. Information We Collect:

1.1 Personal Information: When you engage with Faithful RV, we may collect personal information such as your name, contact information (including phone number, email address, and physical address), and payment details (including credit card information).

1.2 Service Details: To provide you with efficient and effective repair services, we may collect specific details about your RV, including its make, model, year, and VIN (Vehicle Identification Number), as well as information related to the repair or service required.

  1. Use of Information:

2.1 Service Provision: We may use the information we collect to provide you with the requested RV repair services, including scheduling appointments, diagnosing issues, and communicating with you regarding the progress of the repairs.

2.2 Communication: We may use your contact information to communicate with you about your RV repairs, send appointment reminders, provide updates on the repair process, and address any inquiries or concerns you may have.

2.3 Internal Record Keeping: We may use the information you provide to maintain internal records for administrative purposes, including accounting, billing, and customer service.

2.4 Marketing: With your consent, we may occasionally send promotional emails or contact you by phone to inform you about special offers, discounts, or new services that may be of interest to you. You have the right to opt out of receiving marketing communications at any time.

  1. Information Sharing:

3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our repair services. These service providers are obligated to maintain the confidentiality and security of your information and are prohibited from using it for any other purpose.

3.2 Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request from law enforcement authorities or other government agencies.

  1. Data Security:

4.1 We are committed to ensuring the security of your personal information. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

4.2 We use secure encryption technology for transmission of sensitive data such as credit card information and employ strict access controls to limit internal access to your personal information.

  1. Your Rights:

5.1 Access and Correction: You have the right to access and update the personal information we hold about you. If you believe that any information we have is inaccurate or incomplete, please contact us to request the necessary changes.

5.2 Opt-Out: If you no longer wish to receive marketing communications from us, you can unsubscribe by following the instructions provided in our emails or by contacting us directly.

  1. Changes to the Privacy Policy:

6.1 We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

  1. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at service@faithfulrv.com